ṬĪNFLASK Shipping Policy

Questions? support@tinflask.com

Order processing times

Orders are typically processed within 1 – 4 business days (Mon–Fri, excluding holidays). Orders placed after 12:00 pm PT or on weekends/holidays begin processing the next business day. Processing time is separate from carrier transit time.

Shipping methods & estimates

At checkout, you’ll see the available options and estimated delivery windows based on your address.

Shipping rates are calculated at checkout based on weight, destination, and service level. We offer free shipping on US orders at or above $80.

Order tracking

When your order ships, we’ll email you a tracking number. Tracking may take up to 24 hours to update after the label is created.

Address corrections & order changes

We start working on orders quickly, so changes or cancellations aren’t guaranteed once an order is placed. Please double-check your shipping address at checkout. If a package is returned to us due to an incorrect or undeliverable address, we can reship to a corrected address (additional postage may apply) or refund the item(s) minus original shipping once returned to our warehouse.

Delivery issues (lost, stolen, or delayed)

If tracking shows delivered but you didn’t receive it:

Check with neighbors or your building office,

Wait 24–48 hours (carriers sometimes pre-scan),

Email us at support@tinflask.com within 7 days of the marked delivery date.

If your package appears stalled in transit for more than 7 business days, contact us so we can open a carrier trace. We’ll work with you and the carrier to resolve it. Please note: once we hand your order to the carrier, title and risk of loss pass to you (see our Terms), but we’ll always try to help.

Damaged or incorrect items

Please inspect your order upon delivery. If an item arrives damaged, defective, or incorrect, email support@tinflask.com within 15 days of delivery with your order number, photos of the packaging/product, and a brief description. We’ll make it right (replacements/reships are prioritized; no restocking fee applies to our errors).

Split shipments

To get items to you faster, we may ship your order in multiple packages at no extra cost. You’ll receive tracking for each shipment.

Returns & exchanges (summary)

Returns accepted: within 15 days of delivery

Holiday & peak periods

During peak seasons and carrier surges, processing and transit times may be longer. We’ll post any known cut-off dates for holiday delivery on our website.